At 27,000 miles, my truck is finally at the dealership for service....
Why? Well, this message appeared in my app, with "service vehicle soon" on the dash. Power was limited to 57% of maximum output, meaning I was forced to drive to the dealership with only something like 330 horsepower.
Of course, I scanned the truck myself before taking it in, and came up with fault codes for the active air dam (not a big deal, they're infamously finicky) and the high-voltage battery (very big deal). My truck has had an open customer service program for months for a battery controller software update and potential HV battery module replacement (basically one of the groups of cells that make up the big battery), but I've been putting it off in order to give the dealerships time to learn how to work on these, and Ford time to stockpile battery parts.
I was bracing for an absolutely miserable dealership experience, and gave up trying to book with the first dealer after their website would only let me make an appointment for oil changes (have to call to book service, uhhh, no).
So instead, I dropped the truck off at Gary Yeomans Ford in Daytona Beach. And when I arrived, the check-in guy explained that because I was in an EV, I would get "The EV Service Advisor" named Ben. He walked out, said hello, and actually knew how my truck worked, what the common failure modes were, what the open campaigns were, and even wrote down my complaints. Then, when I asked about loaner cars and said I needed a truck, he said EV customers have a different, special pool of loaners and brought a new F-150 up for me to drive. New trucks are expensive, yes, but solving my problem in 30 minutes for "free" is worth something, too.
To say this is a complete 180 from the last time I bought an EV from a gas car company (Nissan) is a wild understatement. Getting the Leaf serviced once required a protracted argument with the service advisor and conference calls with Nissan corporate before the dealership would finally agree to fix the car per Nissan's instructions.
So, now I wait and see what the dealership finds. Wish me (and my truck) luck!
Oh, and for those keeping track at home, F-150 Lightnings have an 8-year/100,000 mile EV component warranty. I'll hit the mileage limit long before 8 years, but it's still decent peace of mind.