David S. Wallens
David S. Wallens Editorial Director
9/29/15 9:28 a.m.
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While recently driving home from the office, we decided to stop at our local full-service car wash and treat our project BMW M235i to a bath. It was a bit dirty and that seemed like a quick and easy solution.

After exiting the car wash, one of the attendants attempted to start the car.

Nothing.

We tried.

Again, nothing. The …

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Fueled by Caffeine
Fueled by Caffeine MegaDork
9/29/15 10:18 a.m.

Nice CX. However, better CX would be a new car that can stand going through a car wash without dieing.

BoostedBrandon
BoostedBrandon Dork
9/29/15 10:37 a.m.

I don't see any correlation between a car wash and a fuel pump dying. I blame coincidence. Glad you had a good experience, what kind of cookies did they have? Me likey cookie.

drdisque
drdisque Reader
9/29/15 12:53 p.m.

So now, in addition to water pumps, BMW can't get fuel pumps right either. The first batch of fuel pumps on the N54 when the 135i/335i/535i came out were faulty as well.

chiodos
chiodos HalfDork
9/29/15 1:16 p.m.

Man I wish I wasn't so grassroots and I could afford a new bmw m235i. my roadside assistance is my toolbox in the trunk, when my old Volvo dies I get to fix it.

Hungary Bill
Hungary Bill GRM+ Memberand SuperDork
9/29/15 1:41 p.m.

I hope you brought enough cookies to share with all of us.

T.J.
T.J. UltimaDork
9/29/15 1:44 p.m.

Anyone else come here to hear this:

https://www.youtube.com/embed/09LTT0xwdfw

Type Q
Type Q Dork
9/29/15 2:04 p.m.

It sounds like the customer experience was the other end spectrum from the Dodge windshield issue.

David S. Wallens
David S. Wallens Editorial Director
9/29/15 2:09 p.m.
Type Q wrote: It sounds like the customer experience was the other end spectrum from the Dodge windshield issue.

Yes, definitely.

When I first called roadside assistance, the operator was polite and patient. After dispatching a wrecker, she called back to check on me. Did I need a ride home?

When I told the dealership that the car had been chipped, she didn't hang up on me. We'll still investigate, she said.

When I went to pick up the car, I had to wait a few minutes because it was getting a bath.

They didn't know I was with a magazine or anything, either.

And, yes, the cookies were yummy.

David S. Wallens
David S. Wallens Editorial Director
9/29/15 2:11 p.m.

Oh, and a PS. Just before I left, a 5 Series left the dealership--it sounded like a NASCAR. The driver was obviously one of their techs. The next day I asked our service advisor to put my in touch with him. She knew exactly who I was talking about and had him contact me.

It's amazing how mean an uncorked 5 Series can sound.

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