Tire guy in the shop just will not listen sometimes.....after all they are the "professionals".
A friend bought some wheels from a Pick-N-Pull that came with "tuner" nuts.
Silly design that used a 6 pointed star adapter that fit inside the lug nuts.
I recognised the danger and advised him to get some quality gorilla tuner nuts and still do not ever use an impact wrench.
I even put the adapter in a plastic document tag holder with a warning "Do not use impact wrench, damage will occur"
Fast forward to the new set of tires from a reputable tire chain....
My friend, lets just call him trusting idiot, told the counter guy about the impact ban, showed him the note and walked across the parking lot for a Whopper.
Upon return, he sees his car up on the lift with no activity and he watches and wanders around because it was reported as not ready yet...45 minutes..slow day...he waits.
Then he sees a local parts store truck pull up, hand a tire guy a package which he opens, slips into his impact socket and installsseveral lugs with it in rapid fashion.
Trusting idiot fails to scream bloody murder at this point and the car is quickly off the rack and the counter guy is asking for money.
When idiot notices the charge of $12.67 for misc parts, he wisely asks what it was and was told that the old adapter had stripped and they had to buy a new one.
Idiot (now getting smarter) tells him that he warned about using an impact and doesn't think that he should pay for a part they damaged.
A staring, stammering standoff ensues and idiot calls me as I am in possession of the shiny happy person gene and only 4 blocks away.
Upon arrival I discover they had put the stripped adapter back in the bag and the new one was in the toolbox of tire guy and 3 of the lug nuts were split and stripped.
Counter guy was trying to cover his butt, tire guy was trying to cover his butt until I challenged them.
"Remove 3 lugs of my choice with the adapter that was returned to us and we will pay for the tires ($545) and leave in peace."
3 hours later we had a new set of quality tuner nuts installed, $100 discount on tires, and I got to lecture, with accusatory and demeaning tones, the terror and cost of shoddy work, failure to follow valid instructions, theft and lying.
Once we were done I bought the crew pizza and let them know that now that I was convinced that they would never let this happen again, I could recommend them to my friends.
They even worked up a list of discounts and deals for my fellow pizza deliver drivers.
Good people that had just gotten sloppy.
Bruce