Need a LOT of help: Mazda dealer pulled a switch on us - We bought/paid for AWD, they sold us FWD

In reply to Steve_Jones :

I'm guessing you work at a dealer.

ebonyandivory said:

My Denali’s have NEVER had the AWD logo on the back. I’m guessing not every AWD car does either. 

To Oldeskewltoy: when I bought my first Denali (used) I woke up later that night panicking because I didn’t remember seeing any 4x4 buttons let alone a transfer case lever. I thought I might’ve just bought a 2wd Suburban. It’s a simple mistake for busy people to make and I’m a life-long 4x4 fanatic.

That's what the old roommate had.  Not sure how putting new tires catches the switcheroo but it does. 

Flynlow said:

In reply to Steve_Jones :

I'm guessing you work at a dealer.

Not at all, I just take responsibility if I mess up. Telling me to stfu when I point out a lie is uncalled for. 

I just pulled the window sticker for my FiST.

There is a section that says "Price information"  

 First is   Base price xxxxxxx.   Doesn't say MSRP

Total options/other xxxxxxx

Total vehicle an options/other xxxxxxxx

 Destination and delivery xxxxxx

 Then down in the lower corner in a red label with white lettering is,

 Total MSRP    xxxxxxx

 At the top it lists basic powetain info   like engine and transmission.

So maybe this would have helped, maybe not.

I am glad he got the "mistake" resolved.

If you look at the sticker he posted, it says MSRP, then lists options, then total MSRP, so again, nothing was "hidden" it is right there on the sticker. He'd rather play victim then admit he messed up.

In reply to Steve_Jones :

You’ve made your point. 

We try to be encouraging around here. 

In reply to Steve_Jones :

I can see that this isn’t the first dead horse you’ve beaten. 

In reply to SVreX :

Like telling someone to stfu? He was the ass first. 

In reply to Steve_Jones :

Then be the bigger man and stop. 

the wife is home from her vacation...

Yes - there is a small AWD under the Mazda3 badge.

Yes - there is an AWD drivetrain.

Yes - having now driven both, the awd does feel more sure footed, inspires more confidence.

stfu was excessive - apologies to GRM

I have never heard the expression “Total MSRP” relative to just MSRP until this thread. I’m not saying that it’s never crossed a desk in front of me, but I’ve never noticed it before. To the best of my recollection, it was always Base Price, plus optional equipment and then MSRP. 

In reply to Woody :

I haven’t heard of total MSRP either, but I just checked the oldest window sticker I have from my 2004 M3 and its there. 

I guess I never paid attention. 

Steve_Jones said:

You blamed Costco, The salesperson, the manager

Nah dude.   Customer orders awd through the first party,  so what happens from there is an error on somebody else's part. 

I occasionally used the same cheap E36 M3 excuse from time to time, but the reality is that at the point I didn't send what the customer asked for, it sure as hell wasn't his fault. 

What do you do when you berk it up?

Gentlemen, I think it is time to let this die.

Steve_Jones said:

Flynlow said:

In reply to Steve_Jones :

I'm guessing you work at a dealer.

Not at all, I just take responsibility if I mess up. Telling me to stfu when I point out a lie is uncalled for. 

Bro,

You better watch out, your going to get the Hysterical Sisters on your case.

What do you expect of a guy who:

1.) doesn’t understand how the Costco program works

2.) can’t read a sales order

3.) doesn’t understand the concept of Base MSRP + options + delivery = total MSRP

4.) took a week to understand he bought a FWD car when he wanted an AWD.

On top of it all, he comes on here crying that the dealer did something wrong when he had to sign multiple documents acknowledging which car he was buying.

In reply to oldeskewltoy :

I agree. This has run the course. 

Now that we have the buying experience behind us, I look forward to hearing more about the ownership experience....in another thread.