In reply to dean1484 :
Take your pick. Someone putting the keys in their pocket, which is a big No-No, an employee has the keys and gets in another customer cars and drops the keys, employee puts the keys in the wrong spot and no one can find them, basically anything you can think of.
In reply to dean1484 :
Keys get lost because too many people handle them. Porter parks the car, tech pulls car in and performs service, sends it to the car wash, then it gets vacuumed, then the key is supposed to make it back to the advisor. So at least 5 different people touch that key. At any point it could get dropped, misplaced, labelled incorrectly, etc...
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