hybridmomentspass
hybridmomentspass Reader
11/23/21 9:28 a.m.

I just got a message on here, at the top, that my subscription has expired. I was unaware. 

Do they typically send out a letter or email or something beforehand?

I really hope I dont miss an issue (and this is the first Ive seen this message, was on this past weekend). 

preach (dudeist priest)
preach (dudeist priest) GRM+ Memberand Dork
11/23/21 9:33 a.m.

I was a previous supporter and got the message today as well that my print sub and my GRM+ sub expired. I was never either, but I did just GRM+.

stroker
stroker UberDork
11/23/21 9:34 a.m.

Yeah, me, too.  I just emailed the Hive Queen (laugh) asking for a confirmation...  I suspected it might be a website bug. 

Tom Suddard
Tom Suddard GRM+ Memberand Director of Marketing & Digital Assets
11/23/21 9:51 a.m.

Thanks for the feedback, everybody. We deployed this feature after realizing that many subscribers do miss the multiple email/snail mail notifications sent out at the end of a subscription. 

It sounds like it might have a bug, though. We'll get the developers on it.

hybridmomentspass
hybridmomentspass Reader
11/23/21 9:56 a.m.

Well, at leat I'll get another 2 years and cool tee out of it!

Marjorie Suddard
Marjorie Suddard General Manager
11/23/21 9:58 a.m.

Yep, new feature since mail delivery is, uh, not what it once was. (We mail a total of 5 renewal notices, including cover wraps on next-to-last and last issues of the magazines, and also email a couple of notices, but still lose a lot of people to unnoticed expirations. I suspect these may be some addresses where other members of the household manage expenses by disappearing magazine renewal notices laugh)

Anyway, we're running some further tests to make sure the feature is working as intended. If you guys know you've renewed and are still seeing it, please email me at mynamebelow at this website. Thanks.

Margie

hybridmomentspass
hybridmomentspass Reader
11/23/21 10:20 a.m.

I havent had any cover wraps on any issues 

hybridmomentspass
hybridmomentspass Reader
11/23/21 10:29 a.m.

Checked my email - nothing there, either. 

Maybe just a glitch

Marjorie Suddard
Marjorie Suddard General Manager
11/23/21 10:39 a.m.

In reply to hybridmomentspass :

If you could, please email me. I don't see anything from you yet. Thanks.

Margie

APEowner
APEowner GRM+ Memberand SuperDork
11/23/21 10:48 a.m.

I never have had a print subscription and I'm getting that message. 

Tom Suddard
Tom Suddard GRM+ Memberand Director of Marketing & Digital Assets
11/23/21 10:58 a.m.

Okay, we've just deployed a bug fix. If you're seeing the message and shouldn't be, try logging out and back in and see what happens.

ggarrard
ggarrard GRM+ Memberand Reader
11/23/21 11:55 a.m.

Tom...  Bug fix worked at this end...

Gordon

mtn
mtn MegaDork
11/23/21 12:20 p.m.

No longer seeing it, but I was this morning. Bought a 10 year subscription in March or April 2020, so I figured it was a glitch. Margie, let me know if you want me to email you still.

Tom Suddard
Tom Suddard GRM+ Memberand Director of Marketing & Digital Assets
11/23/21 12:28 p.m.

I think we have things all figured out; thanks though!

stroker
stroker UberDork
11/23/21 12:30 p.m.

It appears fixed for me!

 

wake74
wake74 Reader
11/23/21 5:40 p.m.

I got so many subscription reminders recently, I was getting domestic grief about why it was taking me so long to re-up.  Yup, failure to timely resubscribe now in my list of husbandly failures :-)  

Marjorie Suddard
Marjorie Suddard General Manager
11/23/21 6:20 p.m.

I heart your domestic situation.

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