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californiamilleghia
californiamilleghia UberDork
8/1/23 1:46 p.m.

If I owned this I would like that it had 10 miles in reserve ,  since it's not like you can have AAA bring you a gallon of 220v !

But also they moved the charging data to give big numbers at full charge , and it quickly went down   to more average numbers.....

But , I still think it's an amazing car which works for a lot of people .....

Kendall Frederick
Kendall Frederick GRM+ Memberand Reader
8/1/23 2:04 p.m.

My Model S can switch between two range numbers; the "ideal" range and the "rated" range, or some such verbiage.  The rated range is more pessimistic (and realistic) than the ideal number.  

 

FWIW, I never achieve the rated range either, as I tend to speed heavily in Florida with the AC on... it doesn't bother me much.  

If you have navigation on it'll tell you to slow down to reach your destination with remaining charge, add charging stops, etc. to keep you from running out.

nocones
nocones GRM+ Memberand PowerDork
8/1/23 2:14 p.m.

In reply to STM317 :

I was today years old when I learned there are 61 different models of electric car available for sale in the US.  I realize some of those are trim levels and some of those models are discontinued but still that's more then I realized 

STM317
STM317 PowerDork
8/1/23 2:37 p.m.

In reply to nocones :

I know! I like the visual aspects provided by that table, but it's really grown in the last year or so. Probably going to just post a single snap or two and then a link in the future to avoid the lengthy post.

kanaric
kanaric SuperDork
8/1/23 2:38 p.m.

I believe all car companies are doing this. The whole VW diesel fiasco for example. Lying about horsepower as well with Hyundai and other companies.

Every car company is lying about something. 

To me this is a whole lot of nothing. But people will harp on it because they hate EVs, Tesla, or Elon Musk all while driving their VW product and complaining about them no longer selling diesels here. I have to listen to inconsistent, hyperbolic, and hypocritical boomers at work all day on every topic related to cars on every car brand. I've heard it all. 

Tom_Spangler (Forum Supporter)
Tom_Spangler (Forum Supporter) GRM+ Memberand UltimaDork
8/1/23 9:25 p.m.

Guys. The issue isn't that Teslas exaggerate their range. Everyone does that. The issue is that they created a special team specifically to cancel customer complaints about range:

Inside the Nevada team’s office, some employees celebrated canceling service appointments by putting their phones on mute and striking a metal xylophone, triggering applause from coworkers who sometimes stood on desks. The team often closed hundreds of cases a week and staffers were tracked on their average number of diverted appointments per day.

Gotta actually read the article, folks. laugh

aircooled
aircooled MegaDork
8/1/23 10:32 p.m.

It's weird that they would not just tell the customers about the range behavior, as noted, which apparently is common, so there was no need to try and service it.

It really seems like they were actively trying to hide something..... shenanigans.

STM317
STM317 PowerDork
8/2/23 8:15 a.m.
Tom_Spangler (Forum Supporter) said:

Guys. The issue isn't that Teslas exaggerate their range. Everyone does that. The issue is that they created a special team specifically to cancel customer complaints about range:

Inside the Nevada team’s office, some employees celebrated canceling service appointments by putting their phones on mute and striking a metal xylophone, triggering applause from coworkers who sometimes stood on desks. The team often closed hundreds of cases a week and staffers were tracked on their average number of diverted appointments per day.

Gotta actually read the article, folks. laugh

I'm actually not too bothered by that on the surface. Their service centers were heavily backlogged, so they formed a team specifically to remotely address range complaints so those customers wouldn't have to wait for a physical visit to a service center, and the service center techs could focus on actual service instead of range complaints. Customers and service centers would both benefit.

The part that crosses the line IMO is this:

"If the remote diagnostics found anything else wrong with the vehicle that was not related to driving range, advisors were instructed not to tell the customer, one of the sources said. Managers told them to close the cases.

Tesla also updated its phone app so that any customer who complained about range could no longer book service appointments, one of the sources said. Instead, they could request that someone from Tesla contact them. It often took several days before owners were contacted because of the large backlog of range complaints, the source said."

" The team was expected to close about 750 cases a week. To accomplish that, office supervisors told advisers to call a customer once and, if there was no answer, to close the case as unresponsive, the source said. When customers did respond, advisers were told to try to complete the call in no more than five minutes.

In late 2022, managers aiming to quickly close cases told advisors to stop running remote diagnostic tests on the vehicles of owners who had reported range problems, according to one of the people familiar with the diversion team’s operations.

“Thousands of customers were told there is nothing wrong with their car” by advisors who had never run diagnostics, the person said."

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