Sounds like a decent result. Make sure you have it in writing that the trans is warrantied up to 60K. Turnover is common in dealerships--- he may not be the service manager the next time something screws up.
Don't trust them, and cover your back at every step. Car dealers are full of shenanigans.
Joe Gearin wrote: Sounds like a decent result. Make sure you have it in writing that the trans is warrantied up to 60K. Turnover is common in dealerships--- he may not be the service manager the next time something screws up. Don't trust them, and cover your back at every step. Car dealers are full of shenanigans.
This too! What are you going to do when the used grenade pops and the SM and GM are both long gone and the paperwork (if you even get any) shows a used trans?
Javelin's logic > mine. Left a VM for the GM. I'm really not interested in talking to billy bob service manager. GM was understanding, apologetic, with no excuses. SM was "apologetic" but with a pile of excuses. We'll see what happens.
Javelin wrote:Joe Gearin wrote: Sounds like a decent result. Make sure you have it in writing that the trans is warrantied up to 60K. Turnover is common in dealerships--- he may not be the service manager the next time something screws up. Don't trust them, and cover your back at every step. Car dealers are full of shenanigans.This too! What are you going to do when the used grenade pops and the SM and GM are both long gone and the paperwork (if you even get any) shows a used trans?
Good old Gramps (nuclear engineer, in quality assurance - important stuff) used to say:
If it's not in writing, it doesn't exist.
If it's not in writing, it doesn't exist.
If it's not in writing, it doesn't exist.
Yes, he always said it three times. The dealership may not even be there next week. You need something you can reference.
poopshovel wrote:Slippery wrote: Thats good news. I would still push for a new transmission ... Unless there is proof that the one you are receiving has 20k miles and its sealed from Honda ...You and a bunch of other people, I'm guessing. But I understand dude's point. They didn't ruin a new transmission. They ruined a transmission with 36,000 miles on it. It'd be like them totaling my car on a test drive and me demanding a 2013 Fit with 0 miles as a replacement (IMHO.) If it's quiet and shifts well for the next 24,000 miles, I'm happy. If it doesn't, I'll go to plan B. I think that's fair. I understand that some of you won't.
I'm not trying to be a hardass ... And I would not expect more than to fix the damage they caused, but unfortunately (I know from experience) you can come accross dealerships that will lie in order to get you off their backs.
When my S2000 had the seats stolen, the dealership found some replacement seats that were in "great" shape with 4000 miles. After I received the car, i noticed the driver's side seat was full of leftover blood. They tried cleaning it, but it was everywhere. I let them keep the seats and sourced my own.
Just ask to show you where they got it from, and even if it came from a car with 60k miles but was rear ended it would probably be ok. I'd prefer to push for a new one, its their cost of screwing up.
In reply to poopshovel:
Good! Keep us updated.
In reply to Datsun1500:
The warranty on the used transmission is coming from the dealer only. There is no guarantee that warranty will be honored later. Also, mileage is in no way an indication of condition on mechanical parts. A NAPA delivery Fit with 20K on it will have a trashed transmission (all city driving, lots of stop and go, beat to hell) and poppy's with 60K in years would be in better shape (driven gently, mostly rural 2-track, taken care of).
If your car gets rear ended, would you accept used airbags?
Datsun1500 wrote: You had a used transmission, they are putting in a used transmission AND it will be under the factory warranty as long as the original one was. They made a mistake and made you whole, why be a dick now? You were fine with it until a few people said otherwise. Look at it this way, 2 weeks ago you were out money for a service you didn't need and were OK with it, going about your business. In my book, you are ahead of where you happy to be since they are reimbursing that service.
As Javelin said, I brought in a car with a trans that I had knowledge of the entire history on. Mostly highway miles, no ATL traffic, no TC off burnouts...okay...maybe 1 or 2. For all I know, I'm getting a rental car transmission or a stop-and-go traffic pizza delivery in downtown Atlanta transmission.
I haven't been a "dick" up to this point, and won't be unless I need to. As stated, this is a BIG reason why I bought a NEW car...so I'd know how it its history since day 1.
I'll talk to the GM and go from there. No harm in asking what HE'D expect if it was HIS car.
Also left a voicemail with the Service Manager, who is "gone for the day."
You were right the first time. Same thing as if they totalled the car. You would not be getting a 2013. I understand you point on the history of the trans and would push for a new one with the understand that they don't really owe you one.
I deal with 3rd party liability claims all the time and have to depreciate buildings which are damaged. Car ran into it, plumber didn't glue a joint, movers scratch flooring. People just do not seem to understand that things have a life expectency and depreciation is a reality. I have had dozens of people threaten to call their attorney. Usually a couple days later they call back and accept the estimate. Occasionally the attorney will call me and ask me to reduce the depreciation but its never gone further than that.
Hopefully they put in a new one to try to keep you happy/shut you up.
In reply to Datsun1500:
I have had a rental with a stick, though it was a Hyundai. Doesn't change the fact that poopy has no idea what condition the trans would be in.
I wouldn't accept used airbags, and neither would my insurance company. I had a shop try that on me/them and it took the regional rep walking in there and telling them the insurance wouldn't pay for it for them to go back to new OEM.
Mechanical parts are difficult. If I berked a trans myself, I'd shop used and suck it up, but if some lube tech berked over my brand new car trans, the last thing I'd except is some unknown trans with that dealer's say-so on a warranty. What happens when the trans blows it's guts and I'm in Florida? Is Gainesville Honda going to honor Podunk Georgia Honda's verbal warranty? No. But they will honor a new factory warranty on a new trans installed by podunk.
Poopy changed his mind because he got good advice from people that have been there, done that, and gotten berkeleyed over making the wrong choice. He doesn't need to make the same mistake.
Datsun1500 wrote: You were fine with the result an hour ago, what changed? I've never seen a rental with a stick shift, so I doubt it's one of those. Would I accept used headlights? sure. Airbags that have not been deployed, sure. If it is under the same warranty as what you had, what's different? Here's one for ya, prove that you didn't take the plug out in order to get a new transmission
Easy, test the fluid they put in the transmission, there's plenty around to check.
They already admitted it wasn't tightened as posted.
They up-sold an unnecessary transmission fluid change and failed to tighten the plug, they definitely deserve to foot the cost of a new transmission.
To cover yourself, I would get everything in writing, including the miles stated on the used one, and it's history.
Try to get VIN off of the old car and do an autocheck/carfax to see if it is 24K and how it died.
I would also want to inspect the unit before insertion into the car.
But I am paranoid
poopshovel wrote: Also left a voicemail with the Service Manager, who is "gone for the day."
Change your voice and say you are the attorney representing Mr Shovel.
In reply to Greg Voth:
The cost difference isn't that much for the new ($1600 according to Bobzilla) and a used ($1078 for a 21K mile unit on automotix on a quickie google search). But hey, let's play that game. How much is a depreciated 2011 Fit Sport worth? Easy, okay. Now how much is the same car worth with an unknown used transmission that doesn't have a factory warranty? Some amount less, yes? And isn't that making poopy not whole?
It's pretty simple, IMO.
Every used car has an uknown transmission. The buyer doesn't know him from Adam.
Unless I am incorrect it sounds like Honda is warrantying the used trans as though it were the original. If that is not the case I would argue for a new one.
On the other hand however I am going through this with a $17,000 tub right now. Light smoke damage from a fire. No heat damage, 2 rooms and 30' removed from the fire. The tub manufacturer won't warranty the tub or service the tub. The insurance companies response is basically "sorry".
I think you have the right idea.........you also have every right to refuse the used transmission repair if it isn't good. Don't let them charge you for a clutch/labor/shop supplies either.......I had GM try to do that to me when I took a truck in with a hole in the trans case......
In reply to Greg Voth:
Poopy's making it sound like a dealer warranty, not his full factory Honda warranty, hence my advice.
I don't normally post in a thread like this, but... the dealer is taking responsibility for their berkeley up. I wouldn't poke the bear by asking for too much.
In reply to Zomby Woof:
Why not? It's the dealer's fault 100%, no question.
I didn't poke the bear once when it was their fault. Three weeks later the used part failed spectacularly and I was stuck with a $6000+ bill (and towing, and rental, etc) to get it done again. The insurance company stepped in (mine was originally from an accident) and managed to get it somewhat back, but it ended up costing me ~$2500 out of pocket, and the truck sold for some $2K less than it would have had I forced them to fix it right in the first place.
You wouldn't expect them or poopy to put in a used 20K mile clutch, would you?
How about offering to pay the difference between the used transmission, and the dealer's cost for a new transmission? The dealership screwed up. But, as pointed out, they only have to make it whole. You can either accept that, and live with a used transmission, or potentially ante up and buy additional piece of mind. Only you will know what will make you rest most easy.
Manual transmissions are pretty durable. I wouldn't worry too much about its history. Life is pretty short for that kind of stress.
poopshovel wrote: Having just heard the story for the first time, he immediately called bullE36 M3 on the FORMER service writer who suggested the service in the first place, AND said "Well I don't know about you, but it sounds like some dip E36 M3 didn't torque the drain plug."
Fixed.
Good to hear.
In reply to ZOO:
Not that it matters (anecdotal, different car, etc), but my berked up used acceptance part was a used manual transmission.
I probably would have started with calling the SM back to tell him no go on the used trans. Sounds like you talked to the SM agreed to a solution. Then a few hours later you reconsider and call the GM telling him you've changed your mind. Now the SM is going to hear it from the GM first that you have reconsidered and the SM is going to think your a dick.
I agree though they should provide you with a factory certified OEM warranted transmission. If that is a reconditioned used one great. If the only way Honda can provide that coverage is to get a new trans you deserve a new trans. Making you whole means restoring the car to service and providing the remaining balance of the original factory warrantee term. If the trans would be excluded from wqrrantee coverage except at this dealer that's a no go on making you whole.
Greg Voth wrote: Unless I am incorrect it sounds like Honda is warrantying the used trans as though it were the original. If that is not the case I would argue for a new one.
I doubt "Honda" is warrantying that transmission ... the dealer might, but not Honda.
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