This Honda Fit is a piece of E36 M3!

In the future when the $tealership gives you E36 M3 about service, tell 'me you already DIYed it.

This seems to be a case of dealer responsibility and not Honda's.
the dealer has made an offer to give you a written warranty on the used transmission so to avoid down time and legal hassles, I would go for it.

Used airbags ? Um, I think they are usable one time only.

The used box will be equal to what came out of your car. In this case, the service manager is on your side, and they are making things right. For you to demand more would then make you the unreasonable one, and they might start pushing back.

At my shop, if we berkeley something up, we fix it. Simple. However, if somebody comes in here throwing attitude around, well, lets just say that twice in the last 30 years I have said, "Get the berkeley out. Any further discussion from you will come from a lawyer. I intend to spend far more money not fixing your junk than I would have spent to make it right."

aussiesmg wrote: My Elantra is looking more and more like the automotive Abe Vigoda. I haz no helpful crap, just thought I'd rub in the salt. 122K and nothing has failed.

I'll see your 122K mile Elantra and raise you a 317K mile VW Mk IV - you know - the car everyone tells you NOT to buy because it's an unreliable POS? I've done maintenance and replaced a few wear items.

Anyway... My VW dealer doesn't give loaner cars either, "we'll be happy to arrange a local rental for you!" Yeah... go suck it... and that's partly why my car has never been to a dealer for service. Ever. I generally considered the warranty to be worth the paper it was printed on. Of course, I blew through the 50K warranty in less than 18 months anyway...

I'll read the other 4 pages now...

I agree, it hurts your case to make unreasonable demands. Dealership is offering to make you whole. Great! Tell them that your original transmission was warrantied by Honda, not a dealership, and making you whole requires a Honda warranty. [I'm assuming the original warranty was also 60,000 miles]. Ask them what they are offering to make you whole for your time and aggravation.

One possibility to show your reasonableness is to accept a longer warranty on the transmission for aggravation and in lieu of a Honda warranty.

Another negotiating tactic would be to print out the thread and just wave it around a little, pointing out that there's already six pages of people watching to see if the dealership does the right thing. 8-)

I'm delighted you've gotten this far. Good luck with your resolution.

David

Hopefully they put in a new one to try to keep you happy/shut you up.

^^^This.

The GM has been super reasonable. I want to ask him if he thinks it's reasonable to accept used parts for a malfunction caused by a service I didn't request. Just as I'm listening to your opinions on the argument, I'll listen to his, as he seems like a reasonable dude...as do most of you guys.

I'm not calling for people's heads or screaming at people telling them the way it's gonna be.

I've got a 1,000 mile family trip coming up, and that's my main concern. I don't want to be stuck on the side of the road in south GA in the middle of summer because the SERVICE MANAGER had his monthly/annual bonus on the line, and was too cheap to do the right thing. This is not my DD. My DD is a 377,000 mile Honda. This is my wife's DD, which she hauls the most precious thing in my life around in every day. I expect it to work flawlessly. Hence the decision to buy a $17,000 car vs. a $1,700 car.

Again, I appreciate the wealth of insight here. And I reserve the right to change my mind on any subject when I hear a good argument for it.

Also, the first time someone mentions "Warranty" tomorrow, I'm quoting Tommy Boy. ;)

I've owned a business for 10 years. I don't always get it right the first time, but I do my best to make it right in those rare instances. Fortunately, in a little over 15,000 orders in those ten years, I can remember less than 10 that we "berkeleyed up." Out of those, there were 2 that were straght up "They won't be happy no matter what I do." I'm not that guy. I never want to be that guy.

If I'm the dealer and it's a difference of $500 or $1000 to keep the customer "They made it right" happy vs. "They did the bare minimum," I'll do the former in a heartbeat. Every time. That's my word. And I'll guarantee you the dealership exponentially grosses in a month what I gross in a year. And though 90% of you don't know me from Adam, the 10% who do KNOW that I'm the guy who brings EXTRA beer for those who brought none AND the guy who picks up the ensuing drunk tab at Waffle House at 3 AM, and never the other way 'round. Please feel free to call me a liar.

Thanks again, dudes.

Everyone talking about what parts they would and would not accept new in insurance repairs and warranty repairs would be in for a huge shock if they knew what went into there cars at bodyshops. I work for a large Toyota dealer in Florida and the insurance company forces us to use used parts on cars a certain age or older in the body shop and some of the warranty companies will not pay for new parts for older cars either. I work in the sales side of the dealership so I do not know how olf the car has to be to get used parts but I am going to find out.

And to the OP, glad they are making your car right. We had the same thing happen to a tundra, tech did not put the plug back in after changing the oil, was actually one of our decent guys too. We ended up putting a new engine in the truck, no questions asked.

nocones wrote: I probably would have started with calling the SM back to tell him no go on the used trans. Sounds like you talked to the SM agreed to a solution. Then a few hours later you reconsider and call the GM telling him you've changed your mind. Now the SM is going to hear it from the GM first that you have reconsidered and the SM is going to think your a dick. I agree though they should provide you with a factory certified OEM warranted transmission. If that is a reconditioned used one great. If the only way Honda can provide that coverage is to get a new trans you deserve a new trans. Making you whole means restoring the car to service and providing the remaining balance of the original factory warrantee term. If the trans would be excluded from wqrrantee coverage except at this dealer that's a no go on making you whole.

I called both, within a few minutes of each other. SM, who couldn't be bothered to call me back until he had his ass chewed by the GM was "Gone for the day" at 4:30.

Also, it took them 27 hours and a half dozen phone calls to get them to LOOK at my car and say "Huh. Drain plug dunn falled out." I'm having a hard time feeling bad for calling dude back two hours later and saying "I've changed my mind." Especially when I had to stay late today due to the time I had to spend on this bullE36 M3.

Joe Gearin wrote: Sounds like a decent result. Make sure you have it in writing that the trans is warrantied up to 60K. Turnover is common in dealerships--- he may not be the service manager the next time something screws up. Don't trust them, and cover your back at every step. Car dealers are full of shenanigans.

...after reading the next 5 pages...

THIS! When the local Audi dealer installed a "Rebuilt engine" in my '98 A4 for warranty work paid for by the dealer who sold the car (died on the drive home from the selling dealer), I never got a receipt for the work, nor any warranty info. Then I sold the car saying it had a rebuilt engine, since that's what I had been told. The new owner contacted the Audi dealer numerous times trying to get info about the engine. Two months later, he e-mailed me saying he still hadn't received anything, so I drove there myself to investigate (new owner lives in CO, I'm in PA, dealer near work in NJ). That's when I got the bad news.

The service manager I had dealt with and had also talked to the new owner, was gone and nobody had any knowledge of the car. Finally, I got them to search for receipts under the dealer name where I bought the car and they found it. NOT a rebuilt engine, only rebuilt heads. Maybe a 12K warranty. As you can imagine, the new owner wasn't happy, but my only saving grace is the POS service manager I dealt with told the new owner the same line of B.S. he told me, so the he didn't blame me.

Get it in writing!!!!

Totally on the "Get it in writing" front. I get it. Regardless, me and the SM (who hates me now. I'm fine with that.) are taking a ride together, and going over the paperwork together. I'm not dropping off the key to the mighty Chevy Cruze till I'm happy. ;)

Having never owned a new vehicle or one with a warranty, I'm unsure of the answer to question that I'm about to pose. If the transmission had failed on it's own accord at a mere 32k, in what condition would the replacement unit be? Would it be remanufactured, new, or a unit with less mileage than it's predecessor (as you are due to receive)?

I wouldn't expect much more beyond what the replacement would be in a standard "it dun broked i'sself" scenario, especially from what sounds like a real E36 M3hole of a dealership.

I would guess "New." Hopefully the regional rep can confirm this tomorrow, assuming the dealer takes the average 27 hours to get back to me.

That's kinda what I figured. I'll start holding my breath about 18 hours from now.

Lol. ;)

In reply to Mr_Estrotica:

Most certainly NEW IN A CRATE COVERED IN JAPANESE, not a salvage yard trans.

Kenny_McCormic wrote: In reply to Mr_Estrotica: Most certainly NEW IN A CRATE COVERED IN JAPANESE, not a salvage yard trans.

One could only hope that it would be overnighted from Japan...

Mr_Estrotica wrote: Having never owned a new vehicle or one with a warranty, I'm unsure of the answer to question that I'm about to pose. If the transmission had failed on it's own accord at a mere 32k, in what condition would the replacement unit be? Would it be remanufactured, new, or a unit with less mileage than it's predecessor (as you are due to receive)? I wouldn't expect much more beyond what the replacement would be in a standard "it dun broked i'sself" scenario, especially from what sounds like a real E36 M3hole of a dealership.

As a former Honda tech I can answer this. If a manual fails under warrenty its cracked open and fixed. If an automatic fails it gets a reman. At least that was the way it was when I left a few years ago.

I had Hyundai pay their tech to rebuild the trans in my accent because the gears where OK. On a 16k mile trans they did all new synchros bearings and shift forks. They said if anything had been out of spec in the gear stack they would of went new.

Just so we're clear (because my first post apparently didn't make it so), a used trans would be fine, as long as it was covered by a factory Honda warranty. For the same mileage at a minimum (60K), but I would ask for the factory + the unit's existing mileage (so 60K from the date of install).

The dealer was trying to pass off a dealer warranty, which is worth less than three day old man farts.

Simply put, if the only way for Honda to warranty the thing is new, then that's what poopy gets. If they'll warranty a good tech to refurb it, that's fine, too. Others with Honda dealer knowledge said it was new or nada.

In reply to Datsun1500:

I think factory warranty supersedes that if the car is still in warranty, though with the way Honda has been going downhill since 2000 or so, who knows anymore.

This is gaining ground faster than the Hotlinking thread.

Woody wrote: This is gaining ground faster than the Hotlinking thread.

"Honduh Fit Supah rong happy fingah prostate funtime yes? Teeeeheeehee!"

I googled "Honda Fit boobs" and that's the best I could come up with. My sincerest apologies.