John Brown wrote: I will often punch service writers in the temple with a hammer for replacing the arms first before seeing if they can be tightened. We have gone through many less writers since I started doing this because the first twelve got my point across. To repair a wiper arm involves removing it, inspecting it, cleaning the debris from the wiper transmission, replacing it and testing it. IF it passes the "Start the wipers and try to stop the wiper with your hand" test it will be fine. If it does not then I replace the arm. I never just tighten them but I rarely warrant one. Also I have gotten my lube techs to check the tightness on the repeat offenders to reduce the chances of this happening as well. Sincerely, Disgruntled and underpaid Dealer Service Manager
HAHAHAHA!! This made me laugh hard. LOL What dealership do you work at?
