I have a .com business email address. I use outlook 2016 as a platform. For quite some time now I have had problems with emails dissapearing. This is very frustrating. I have reinstalled the program several times to no avail.
I just sent myself 10 identical test emails to my personal non business address. All contained a small attachment. I received numbers 5, 9 and 10.
I never receive a message saying that the mail cannot be delivered, or that the address is not valid, they just....disappear. I know they send because they move from inbox to outbox to the sent folder. So right now I have test messages 1 through 10 in the sent folder, but only numbers 5, 9 and 10 in my personal inbox.
Any ideas?
Are you running your own mail server, or are you using a third party for the mail server?
Checking spam folder?
(Indian accent) Have you tried turning it off and back on again?(/Indian accent)
Yeah, who is your mail host?
Also, check and make sure your mail domain isn't on any black lists:
https://mxtoolbox.com/blacklists.aspx
OK, so I am not an email expert. I know just enough not to slam the lid on my fingers.
The server is secureserver.net, whatever that means. I went there and it just seems to be a random webmail host. I think it was originally set up through go daddy but I called them a while back and they said it was not one of theirs. I do know it is an IMAP server. I never get bounce messages or any other notification that mail is not being delivered. They just sometimes randomly go AWOL.
And I plugged my email into that toolbox app and got all green checkmarks.
Pretty much no mail server these days with very few exceptions will generate bounce messages if it thinks incoming messages are spam or it's got problems with delivery otherwise.
This is one of the situations where looking at the server logs should allow for easy determination of the problem, but without access it's going to be hard to find out why it's got a problem with selective hearing.
