Awesome Customer Service

Just thought I'd share a little something that's been warming my heart lately. Nothing crazy, just customer service the way it's supposed to be.

About a week and a half ago I pulled out my Daisy 840 to do a little plinking in the backyard. I hadn't used it in a while, and I was looking forward to it. It's a great little airgun.

Well, I took a few shots and just couldn't seem to hit a damn thing. So I take a good look at the sight, and lo, and behold, the rear sight elevator seems to be missing.

I don't know what happened to it, although I did let a friend of mine shoot it who was a bit less than careful. I had to give him a lecture. I take gun safety seriously, even with 300fps bb guns.

Anyway, the rear elevator is the basic cheap kind that holds up the rear sight. Without it, the sight is all the way down, and thus the gun shoots way down as well. So I e-mailed Daisy, asking how I can get a replacement part.

The first response I get is a autosent form letter stating that the actual response may take a couple days, but I will get one. I thought that was a nice touch.

Two days later, I get my response. It's basically, "Give us your address, we'll send you a replacement."

And now, less than a week from that point, my gun is back up and running. Next air rifle I buy is going to be a Daisy, that's for sure.

awesome! I miss plinking in the backyard with a BB gun. The house I lived in as a kid had a balcony outside my room, which looked down on a trench of a backyard. We used to hang bottles off the trees which were about 200' from the balcony and shoot down on them.

Good times.

The old adage is that every happy customer tells one person and every unhappy person tells 10. Kudos to you for taking the happy customer tack to that next level.

Kudos to Daisy for standing by their product and doing the right thing with a $0.30 part. Someone there has their priorities right.

oldopelguy wrote: The old adage is that every happy customer tells one person and every unhappy person tells 10. Kudos to you for taking the happy customer tack to that next level. Kudos to Daisy for standing by their product and doing the right thing with a $0.30 part. Someone there has their priorities right.

I had that adage in mind, actually. I really felt like my experience was worth sharing. (unfortunately the reason for that is because experiences like that are so rare these days).