Dealership is now claiming that another Kia dealer in town checked off the recall as "complete" prior to her ownership...I'm guessing that dealer took the car in trade and somehow it worked its way to the private dealer she ended up buying it from. Her position is that the engine is now failing due to this issue and they need to correct it.
volvoclearinghouse said:Dealership is now claiming that another Kia dealer in town checked off the recall as "complete" prior to her ownership...I'm guessing that dealer took the car in trade and somehow it worked its way to the private dealer she ended up buying it from. Her position is that the engine is now failing due to this issue and they need to correct it.
Took them 2.5 weeks to figure that out? Uh uh. I'm goin in there guns blazin, getting the dealer GM/owner, the regional manager, etc. all on the phone.
So, lets hold for honesty here... If that work was done at dealer #1 what is the warranty of that work performed?
Also, get dealer #2 (the one at now) to write to you or provide documentation that they see dealer #1 did the work. Then get dealer #1 to agree they did the work.
Probably a good task for some sort of Kia regional rep to cover.
Do engines still have serial numbers, Date codes, etc to identify ?
In reply to John Welsh :
Yeah. Problem is there's 3 dealers involved- the one she bought it from (private dealer), Kia dealer 1 where the car supposedly had the work done originally, and Kia dealer 2 where the car is now.
At my insistence she escalated up at dealer 2 - went online and found out who the top dog in the service dept is, and called him. She also escalated with Kia customer service. Now it sounds like they're going to cover the work, and she's pushing for them to give her the stupid loaner without a deposit since they've been so incompetent handling this. I offered to go be her "man figure" in person as needed - she asked me today if I thought she was being treated like this because she's a woman, and I had to be honest and told her it was a possibility.
We'll see. She's keeping notes of the conversations. Her ace in the hole is the LeMon law, which she researched and is applicable to this case. Basically if the car is out of service for 30 days and they can't fix it, they have to buy it from her.
In reply to volvoclearinghouse :
I'd double-check the lemon law applicability. It varies from state-to-state but typically it only applies to the original owner and for the first two years.
wae said:In reply to volvoclearinghouse :
I'd double-check the lemon law applicability. It varies from state-to-state but typically it only applies to the original owner and for the first two years.
Thats what I thought also.
By the VIN, Hyundai corporate should be able to tell her if the motor had already been replaced. Out of curiosity, what color is the car's dipstick? My 2012 Hyundai Sonata 2.4 had the motor replaced under the recall warranty. The replaced motor has an orange dipstick. I recall that the oil fill marks are reportedly different on this one than the original yellow dipstick. If this cars dipstick is orange, it may indicate it's a new motor already. If yellow, it may indicate it's original. I also wonder if there were shenanigans with the original Kia dealer and private dealer...
I also know it took several weeks to get my car worked on because of motor availability 2 years ago, and they are still replacing engines, so that may be part of the delay.
Professor_Brap said:wae said:In reply to volvoclearinghouse :
I'd double-check the lemon law applicability. It varies from state-to-state but typically it only applies to the original owner and for the first two years.
Thats what I thought also.
That's what I thought too. She seems to have found otherwise, and I haven't bothered to research it myself. Here's hoping I don't have to.
In reply to klb67 :
Interesting. I'll ask her if she remembers...she was religiously checking the oil, and changing it every 5k.
I'd also read that some engines weren't replaced, just checked.
Update, she picked up the Kia Thursday, all seems to repaired. The engine is quieter than she remembered, so that's probably a good thing, and a sign that they did something.
Fwiw, co-worker's 2012 Hyundai Sonata is at the dealer right now, getting a new engine.
He's owned it from the beginning, changed the oil regularly, 116k. A couple weeks ago, it just died. He got it to his favorite indy mechanic, and was told it was 3 qts low on oil. There were no warning lights of low oil or low pressure, just stalled out.
He called a dealer, and mentioned the fact that there was no warning of impending doom. Dealer told him to get it there and they'll see what they can do.
Long story short, Hyundai is covering a replacement engine.
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