comcast- Arrgghh!!

I have Comcast cable here. My business phone, home phone, internet, TV. Usually just fine, good speed, dependable. I also live in an old section of Ft. Lauderdale. TV started to get wonky Tuesday, Internet would go in and out, then Wed night, my phones went dead. Many calls later, via my computer Skype service, I still do not have phone service. Had a service call set up for between 8AM and 11AM today- nobody showed up. Called again to find out what is going on, got hung up on 4 times by the computer. Finally get a human, she tells me they are having system troubles in the area, that's why nobody called to cancel the appt. Then they call me to see if I was happy with the customer service. That part was fun. They will give me a credit for my time, wow. Rant over.

Yeah, I have not had phone, internet, or on demand for two weeks now...its getting rediculous.

Platinum90 wrote: Yeah, I have not had phone, internet, or on demand for two weeks now...its getting rediculous.

You have a pre-emptive outage because of the storms that rolled through earlier this week.

Comcast will use this excuse to deny crediting your account...

Your thread title should be their slogan.

I absolutely despise comcast and refuse to give them any more money. My only two options for internet at my apartment are comcast and business dsl for $80/month. I don't have internet at my apartment.

comcast in houston is similarly crappy. i had HD digital cable and internet hooked up to the same outlet downstairs with a splitter for over 6 months, then one day, all of my HD channels are either garbled, or don't show up at all. this goes on for a while until i call, then they send someone out who says that the signal is being degraded too much by both boxes hooked to the same outlet. no way, they've been like this for half a year already, something must have happened to the signal. he checks it, sees that its low, then checks outside at the box, its low too. guy nearly got himself struck by lightning doing it during a thunderstorm too, nice guy actually. he runs it up the chain and they send some other people to come out and tear up our yards and replace a bunch of cabling and it STILL doesn't work right. i ended up moving before i had a chance to call and gripe at them again.

Sure has been quiet in the office today. Wonder if my customers think I went out of business.

I heard Comcrap was having some DNS problems lately. Is this part of your problem?

Found an article here.

Comcast send out one of their minions to disconnect the cable from the house across the street. The mental giant figured while he was in the box he might as well go ahead and unplug my house too for good measure. It only took several phone calls and about 24 hours for them to come back and plug my cable back in so I could have TV, internet, and phone. Of course when the guy showed up at the house he was sure it was a problem in the house. My father-in-law told him to go check the box by the street. The guy (and apparently the rest of the crazed (dis)organization had no idea that one of their techs made a service call on the house across the street the day before.

Looking into getting directv and DSL. I don't really care how much more it may cost at this point - I am tired of being held hostage by a bunch of idiots with a monopoly.

Crappy service, and overpriced. $80 for basic cable up here in CT.

I don't bundle phone, internet and cable with one company, so I always have some communication available. And if there's a bill dispute, all is not held hostage by one company.

Direct TV is looking really good lately, especially with the specials they are running now.

I switched from Comcast to Direct TV a few months back, and so far it is great in comparison. A ton more channels, MUCH better HD, and it's cheaper to boot. Service has been light years better too.

No complaints at all about giving up Comcast.

TJ wrote: Comcast send out one of their minions to disconnect the cable from the house across the street. The mental giant figured while he was in the box he might as well go ahead and unplug my house too for good measure. It only took several phone calls and about 24 hours for them to come back and plug my cable back in so I could have TV, internet, and phone. Of course when the guy showed up at the house he was sure it was a problem in the house. My father-in-law told him to go check the box by the street. The guy (and apparently the rest of the crazed (dis)organization had no idea that one of their techs made a service call on the house across the street the day before. Looking into getting directv and DSL. I don't really care how much more it may cost at this point - I am tired of being held hostage by a bunch of idiots with a monopoly.

I had a similar issue a couple of years ago. My townhouse is one of eight in-a-row and a couple were (then) either unoccupied or inhabited by deadbeats. Comcast had a contractor come out to disconnect the offenders but he couldn't count figure which homes were which from the back-side. Naturally, he cut the wires and service from five homes instead of two.

Not knowing the problem, I called no-customer-service and the rep scheduled a techie to come out - two days later......... Fortunately, a neighbor had called sooner than I and she had a Comcast truck outside her door at that very moment I made my call; she had suffered the same fate. The tech checked and fixed my service at the same time so at least I didn't have to wait two extra days. My immediate call to Comcast resulted in a day's-worth of credit to my account and a very weak apology. Whoopee!

While I rarely have service interruptions with them, I have real issues with some of the absolute morons they employ. With the rates they charge, you'd think they could at least hire people above the level of mouth-breathers............

I had to unhook my modem and reset it daily for the last 7 years. I called and complained and had numerous people out. They sent people out and changed every piece of equipment, ran new internal lines, changed all the coaxial connectors and convinced me my router was bad.

The worst part was having a QC regional manager hand me his card and said he would cover it all floored me when he stopped returning calls the first time I called him.

FINALLY some genius decides I needed a new cable run through my backyard. So they run a monster sized cable (compared to the standard wimpy cable) back in July this summer and I have yet to unplug my modem.

When we had problems they treated me like crap and if my work stuff wasn't tied to them.............Buttwads.

I should also say that Comcast doesn't always hire reps in all areas, they subcontract a lot of their work. At least that's what I was told as they ran the 10 zillionth line to my house after it was cut up by city mowers in the field next door. No one would ever come back and bury the lines. Just one of my issues that I had with Comcast.

I have never had cable, or bought anything else from Comcast in my life, and I still have a story about bad customer service from them! I had one of their employees attempt to keep his truck 10' behind my back bumper in a pouring rainstorm, even though his truck was hydroplaning and sliding all over the road. Called Comcast to report that one of their drivers was unsafe. They handed me around to a couple different people and refused to help unless I could give them the entire license plate number, which I couldn't as he was behind me almost the entire time. I was only able to get the first three characters on the plate, and that wasn't enough for them... (And needless to say, the truck did not have any other numbers or anything about "How's my driving?" on it.)

We have Comcast for internet and TV. The TV is fine, and has never gone out. However the internet goes out pretty often. Sometimes it comes back quickly, sometimes its out for hours. No amount of modem reseting will help. Despite all the outages I've never been credited hours. If Direct TV ever increases their coverage out here, I'm in.

I gave up on Comcast probably ten years ago when they couldn't figure out how to just send me one bill a month rather than two. After three months of that I canceled and cut their wire off my house and duct taped it to the pole across the street. We've had Direct TV ever since. Other than loosing service during sever thunderstorms we've been happy with it. If they would let me order the six channels I watch a'la carte, it'd be even better.

Comcast is evil incarnate. There was a major outage last week that affected much of the Northeast, leaving us without Internet service at our house for close to a day, and now they are pretty much extorting Netflix:

http://www.wired.com/epicenter/2010/11/comcast-tollbooth/