I begin to hate comcast

I admit, I was late in paying my bill. Last sunday, I got online and paid my cable bill, instead of the usual 57, it was 118, which means I was paying two months at once (plus late fees)

I get up this morning, go to check my email... no internet.

I give them a call.. the computer voice that I hate with a passion now, tells me my account it past due. I talk to a nice lady, she says that yes my payment was received, but it is still "pending" and that my account was scheaduled to be shut down today. She told me to give it a couple of hours and it should be all straightened out.

So, I go out, get some food shopping done.. yaddayaddayadda... come home three hours later.. still no internet. I call again, yes the payment is still pending, but they cannot figure out why my account was shut off. They will look into it and I should have intenet back in 2 to 4 hours.

I go work on my saab.

4 hours later.. still no internet. Lady I talk to say that the bank is holding up the payment from mydebit card that is why the payment is still pending. I call the bank, they paid it and give me the info.

I call comcast again, this time I make it all the way up the food chain to a REAL manager. She hears my plight and hands me off to a tech guy... so 9 hours later, and three days after I paid my bill.. I get my internet back. Just in time to go to work.

Moral of the story.. wait till they shut me off before paying. Once that happens you can pay them directly and the internet comes back in less than 15 minutes.

Or pay on time?

At least you got some useful stuff done.

You are only beginning to hate comcast? Just wait...

Im fed up with them again. Years ago it was them taking away Speed channel (as its nascar channel now... not much bothered anymore) and SciFi channel from their normal basic line up.

Now their "digital enhancement" crap has taken away half of the channels I was getting with my Basic cable package. To get them back... I need to upgrade my package and then they provide a cable box.

BAH

They may get much bigger soon. Buying NBC?

http://blogs.barrons.com/techtraderdaily/2009/10/01/comcast-denies-it-has-deal-to-buy-nbc-universal/

carzan wrote: You are only beginning to hate comcast? Just wait...

Try working for them. Glad I dont anymore.

You are only NOW beginning to hate ComCast?

Is there ANYWHERE where these folks have a DECENT rep? Not a GOOD rep, but just decent? Their customer service (as you have found out) gives a whole new meaning to terrible.

Here in Memphis, CC must have been solely responsible for the huge explosion in dish sales. I laugh when their ads on local tv mention that they have "conveniently located" payment offices. Yes, the offices are conveniently located" but the folks manning them are a--holes. If J.D. Power ever rated cable (and internet) providers, CC would be UNDER the building.

well, I did have problems with them when I moved in here. Whenever we had a wide temp change, the internet and VOIP would go out for everyone on my street. EVERYBODY had comcast out here for a week everytime it happened.

I even told the rep that EVERYONE on my street was having problems, and that they should look at their records for service calls. I was assured that "if there was a problem, the computer would tell them"

The cable guys (independant contractors) told me that the problem was probably on a pole, water was getting into a box and causing issues. Two weeks later a car accident took down a pole with a lot of junction boxes on it. Internet has been fine since.

splitime wrote: Now their "digital enhancement" crap has taken away half of the channels I was getting with my Basic cable package. To get them back... I need to upgrade my package and then they provide a cable box. BAH

this.... getting ready to go to verizon

I may be in the minority but I can't complain about Comcast - my cable and internet connections have always worked pretty well.

mad_machine wrote: The cable guys (independant contractors) told me that the problem was probably on a pole, water was getting into a box and causing issues. Two weeks later a car accident took down a pole with a lot of junction boxes on it. Internet has been fine since.

Somebody sacrificed their car to get working internet access? Respect !

integraguy wrote: You are only NOW beginning to hate ComCast? Is there ANYWHERE where these folks have a DECENT rep? Not a GOOD rep, but just decent? Their customer service (as you have found out) gives a whole new meaning to terrible. Here in Memphis, CC must have been solely responsible for the huge explosion in dish sales. I laugh when their ads on local tv mention that they have "conveniently located" payment offices. Yes, the offices are conveniently located" but the folks manning them are a--holes. If J.D. Power ever rated cable (and internet) providers, CC would be UNDER the building.

Quoted for truth. I was a customer for years, never again. Bad customer service, high prices, poor equipment. That company will never see another dime of my money.

Mediacom is not much better.

Comcast has the absolute worst customer service in the history of the world. They couldn't possibly suck any worse. I will never deal with this craphole company again. If you do, I feel for you.

We have them right now, and the service has been very reliable. At our last place, there was an ongoing problem with our internet. Comcast told us that it was a problem under a nearby street, they needed a permit from the city to dig it up, and because the city was planning to repave the street in the near future, they wouldn't issue Comcast a permit to dig.

Wait, wouldn't it make more sense to address utility problems before repaving the street over them? Oh, nevermind....

One month, the internet service had been so spotty, we asked for a PARTIAL credit on that month's bill. The Comcast call center manager's response was: "Your expectations of the service are too high- you're not paying for a Comcast Business Class account, so we owe you nothing."

Then there was the time we called them to report the internet was down, the rep did something that seemed to fix the problem, and the internet went out again right after we got off the phone with them. We called back less than 10 min later, asked for the rep we had just talked to, and were told "Nobody by that name works here."

I have Comcast for cable and high-speed internet; service is usually good, but when it's bad it's REALLY bad.

Couple of weeks ago, the signal for both services was out for several hours. The Internet rep immediately noted there was a "problem" in my area. The Cable rep insisted the problem was on my side and proceeded to go through his "diagnostic checklist". At least until I told him "No! Nothing has changed on my side, you have a transmission issue, I don't have a reception issue".

When service was restored, the Internet connection was fine, but Cable reception was spotty - the sketchy signal resulted in the inevitable pixelated visuals and staccato audio.

Another call and the rep again insisted on going through the "check your connection" process - I said "No!". So, of course a service call was scheduled (for three days later) to have a tech come to my house and perform an inspection. Normal signal was restored within 24 hours and no tech ever needed to show up.

Instead of investing in relevant technology, Comcast relies on customer complaints to diagnose cable service problems - when enough customers beeotch, then they start checking for a problem.

And they wonder why their service ratings are so low?

I just got AT&T U-Verse installed, switched from Charter. Best decision I've made in the past year.......

I hated comcast at my last place. Took them a month and a half of working two days a week to replace the line from the dist. box to the complex, then that didn't fix the issue.

Before that, they took bbcamerica off the channel lineup that I had, and it would have been like another 15 bucks a month to get it back. At the same time the moved a bunch of other channels around and I'm sure I lost a few others.

Ugh.

I'm waiting on U-Verse to be installed in my area. As soon as it is, I'm leaving Comcast.