JThw8 said:
In reply to RX Reven' :
If they were offering to pay him via his debit card for the insurnace payout that is indeed a legit thing they've started doing now. However usually they send you a secure link and you can enter your data. Legit or not I'd be hesitant to read out my card number over the phone. He was right to question it.
I recently received an invoice for the co-pay on a surgery one of my daughters had.
They wanted me to identify the type of card, credit card number, name as listed on the card, expiration date, security code, and the amount I'm authorizing them to charge my card on a payment slip and drop it in the mail.
The invoice was written in such a way as to imply that this was the only and customary method of payment.
I called the billing department and said "I understand that this is an efficient way for you to get paid but some of these payment slips will fall into the hands of criminals and when that happens it will, on average, cost your customers $1,000's of dollars, days of work to resolve, and could cause them problems for years".
All I got was some cookie-cutter "Sir, you can pay over the phone now if you'd prefer" lame a$$ reply.
My wife and I got hit with credit card fraud at the exact same time about seven years ago...the only transaction we shared was some work done at a local Ford dealership so it's a near certainty that it was the source.
The credit card companies were awesome...they immediately removed the charges, walked us though exactly what we needed to do...provided a year of credit card surveillance / protection, etc; couldn't say enough about how competent they were.
But, the companies that screw their customers by making it easy for criminals to cause massive problems just so they can save a few bucks disgust me.
