Whatever happened to customer service?
We drove to town this morning to get some stuff, and PW brought her prescription to drop off at the pharmacy. She does her groceries Tuesday, and this allows ample time to pick up. She comes back out, the pharmacy is closed, I'll come back another day.
I don't think so, we walk back in.
Hi customer service, what's going on with the pharmacy? Oh, he's here, I don't know. Well, what are you going to do? There's nothing I can do, only the pharmacist can go in there, right (speaking to the other customer service woman)? I try to explain that I don't want them to fill the prescription, just find out why it's not opened. Sure, but there's really nothing we can do. If he's here maybe you can speak with him and find out what's going on. There's really nothing we can do sir, the pharmacist is the only one that can do that. They were remarkably uninterested in helping. OK, call the manager, I said. Oh, he can't do anything either. Seriously, as I'm now getting agitated, just call the manager, and we'll see if he can do something. OK, she says, making a face and shaking her head. Manager arrives promptly, says, oh, that's not right let's figure out what's going on sir. We go there, it's unlocked but nobody's inside. He finds the pharmacist and let's him have it. There are customers waiting for you, you were supposed to be opened 40 minutes ago, this is not acceptable. We submit our prescription. The manager apologizes.
I go back to customer service, speak to both customer service ladies individually and tell them, that was an easy problem to solve. You didn't do it. You really need to be better, and walked away.
I doubt that I'll enjoy anything all day as I much as I did that.
I certainly hope the manager did the same.