Yeah, so my company just fired their IT company and hired a new one. All IT requests are now submitted using a web-based program, which is silly when you consider the fact that most of the IT problems that my company has are due to network problems. They told us that if there is a connectivity issue with our own computer, we should use our neighbor's computer to submit the request. All repairs will be done via remote connect (um, no internet?).
I'm open to new ideas all the time. Does this one seem like an idiotic move to save every penny (while we purposely skip mortgage payments on some of our rental properties and pay $60,000 late fees)? Or does it seem like a pretty good way to run an IT department? They told us that there's almost always an IT guy around the area who can stop by if there are physical problems or if remote connect won't work.
Some fun my friend and I were having coming up with issues . . .
Please describe in detail your technical issue:
- The Y key on my keyboard doesn't work anymore
- The internet doesn't work
- I can't log into my Grassrootsmotorsports.com account
- My pen is out of ink
- My neighbor is being a jerk
- Where do babies come from?
- What is the sound of one hand clapping?
If a chicken and a half can lay an egg and a half in a day and a half, how long would it take a green grasshopper with a wooden leg to kick all the seeds out of a dill pickle?
That's a pretty common way to run a help-desk, and if they're not staffed by complete morons they should be able to resolve quite a few issues remotely. Yes, there's always times when you need someone there in person, but this allows most problems to get resolved much more quickly.
There should be a phone number to contact them as a backup though. If not, then I'd be a bit worried too.
most proper companies have been doing the online help desk request for years.
yep....web based is pretty standard.
confuZion3 wrote:
Some fun my friend and I were having coming up with issues . . .
Please describe in detail your technical issue:
+ The Y key on my keyboard doesn't work anymore
+ The internet doesn't work
+ I can't log into my Grassrootsmotorsports.com account
+ My pen is out of ink
+ My neighbor is being a jerk
+ HOW IS BABBY FORMED?
+ What is the sound of one hand clapping?
Fixed it for you 
Yeah there's nothing wrong with an online helpdesk (although it can be a waste of time for small companies), but there is something wrong with network problems being so common that you can't rely on it. You should always have one IT person actually at your location, because now someone in the office is going to become the unofficial IT person.
Josh
HalfDork
7/28/09 8:16 a.m.
confuZion3 wrote:
Some fun my friend and I were having coming up with issues . . .
Please describe in detail your technical issue:
+ The Y key on my keyboard doesn't work anymore
Don't you mean "The wie kee on my keeboard doesn't work animore"?
I've got a friend of mine that does web-based IT for a living.
And on the hand-me-down laptop I'm using seriously doesn't have a working "g" key. without the USB keyboard griffin729 and grassrootsmotorsports.com are both fun to type. Even auto-complete on the browser doesn't help when the first letter is missing.
Josh wrote:
confuZion3 wrote:
Some fun my friend and I were having coming up with issues . . .
Please describe in detail your technical issue:
+ The Y key on my keyboard doesn't work anymore
Don't you mean "The wie kee on my keeboard doesn't work animore"?
Ha! You still used the letter Y!
Josh
HalfDork
7/29/09 12:25 a.m.
Uh, I was testing your perception. That's the ticket.
