Subscription issue fixed

I almost never post on the board, but I'm an avid reader (of both the magazine, and the forum).

Just wanted to take a minute to say thank you to the GRM staff. I called earlier this week with a subscription issue (hadn't received any new GRM's sine June, got to the point where I realized something must have gone wrong). Quick resolution: my NASA membership doubled up my GRM membership for this year, and when my NASA one ran out, the GRM one didn't kick back in automatically. Simple, took about a minute to fix, but:

The thank you stems from the extra effort the GRM staff makes in customer satisfaction. When I called the office, a live body picked up, no automated sub menus, no mashing keys to get the right dept, just, "Hi, how can I help you?". On top of that, with no prompting from me whatsoever, they are mailing out the issues I missed.

If you guys ever doubt the way you do things, or are tempted by the typical corporate "efficiencies" so many companies adopt, I hope you'll think of the many posts similar to mine and realize you've got it right just the way things are.

Regards,

Flynlow

Hey, I took that call! (I remember it, because the suspend/unsuspend thing was tricky, and I was proud of myself for figuring it out. Nancy's much faster on the circ screens than I am.) And thanks for the props, but it goes both ways--had you been a jerk and not a nice guy on the phone, I probably would've worked you over a little bit before I offered up the issues.

Margie

Flynlow wrote: If you guys ever doubt the way you do things, or are tempted by the typical corporate "efficiencies" so many companies adopt, I hope you'll think of the many posts similar to mine and realize you've got it right just the way things are. Regards, Flynlow

Yes! +elevendy billion!

Marjorie Suddard wrote: Hey, I took that call! (I remember it, because the suspend/unsuspend thing was tricky, and I was proud of myself for figuring it out. Nancy's much faster on the circ screens than I am.) And thanks for the props, but it goes both ways--had you been a jerk and not a nice guy on the phone, I probably would've poured you in concretea little bit before I offered up the issues. Margie

Fixed that for ya.