That nasty b-word at the office

Ring Ring.

Satan:"Hello, Dr. So and So's office"

pinchvalve wrote: Ring Ring. Satan:"Hello, Dr. So and So's office" Me: "Hi, the doctor called me and I am trying to return her call," Satan: "Why do you need to talk to her?" Me: "Uhh, because I am returning her call. It is about my sleep study." Satan: "You need to make an appointment and come in. I'm the nurse, I know." Me: "OK look, I am just trying to get in touch with her on the phone, per her request. Are you going to help me or not?" Satan: "I'll leave her a note, but I can't make any promises. Good bye." Wow. When did these fat miserable cows who work the front desk get so nasty? I get that you are going to die miserable and alone in a pile of Snickers wrappers with your 20 cats, but still. How about some customer service skills if you are going to be manning the phones?

A recording forwarded to the Doc personally might be useful.

Wow, as a non-customer-facing worker who has been said to have "poor written and verbal communication skills" I'm way better than that on the phone, and a fat chick can still ask guys "sex?" at random and score before the end of the day, so loneliness is no excuse.

Doctors' office front end staff almost always have delusions of grandeur. I guess they think being near doctors all day makes them just as important as doctors. The times I have not gotten attitude out of them are far outweighed by the usual "I work for an important person, so quit wasting my valuable time" attitude. Guess what? Your job description is to be there, to be inexpensive, and to help the customers so we don't have to waste the doctor's valuable time.

Doctors' office front end staff almost always have delusions of grandeur. I guess they thinking being near doctors all day makes them just as important as doctors.

+1. And to the OP, I'd DEFINITELY bring that up with the doctor. I'd also call every berkeleying day until she returned my call. If the Doctor seems ambivalent about it, I'd vote with my wallet.

Oh, good luck with the sleep study by the way. I'm thinking I need to do that before that nasty "D" word gets thrown around.

I've been in phone sales for most of my short career. There are TONS of people on the phones that lead miserable, disparaging lives. I chose to have a positive outlook and work to make things better, they choose to be bitter and hateful human beings...

Outlook, man. Life depends on outlook.

Being the Boss that would never fly in my office. Bring it to the doctors attention. Many people have a doctor complex and treat them like gods when in fact that are just regular people trying to run a business. That doctor needs to know that there door step to the world is being staffed by a self absorbed female ogre.. .. . . That is eating snickers. .. . . LOL Oh the picture that is in my mind at the moment .

I opened this thread expecting to hear you say that you work from home.

There's actually a series of video training seminars out there called "The Telephone Doctor". You watch all the modules and discuss, then get a fancy dancy certificate to show you're trained in proper customer service phone etiquitte. Ask me how I know...

Oh, bleep! Don't get me started. The attitudes of the people working at the doctor's office is enough to enrage the most sedate individuals on the face of the Earth. I LOVE almost all the doctors at my kid's pediatric office. They are wonderful people who are great with kids and polite and courteous and helpful.

In stark contrast, the hateful monsters that answer the phones and make appointments and provide immunization records make me want to .... Well, they make me angry.

I rarely visit my doctor's office. I grew up a block away from his house and knew his children back then. As an adult I have known him from the airport where he kept his airplane. When I got my current job I had to change my doctor for insurance reasons so I chose Jim (name changed). I had a horrible cough this past december and call to get in as soon as possible. The receptionist tells me that they are busy and they can see me next week. I tell her that I will sit in the waiting room in case there is a cancellation. She responded that I can waste my time however I want. I show up up and visibly annoy her with my presence. After 30 minutes or so Jim walks into the waiting room and sees me. He asked what I was doing and why was I there. I told him my story and he asked me to come back into his office. It looked like that receptionist had just E36 M3 a peach pit when he treated me like an old friend. Now she is much more cordial.

too bad he let her keep the job ... piss poor CS should not be tolerated in any-way-shape-or-form by any corporate leader ( which the Dr. is ) ... rant over, thank you for listening