Peabody said:In reply to The0retical :
I'm not prepared to call that bluff. Our investment guy has been so good there's no way I'm willing to give up that relationship.
I don't think you're being unreasonable, but if they know or suspect that you aren't going anywhere, be prepared for the bad lazy service to continue. Big banks are one of those entities that like to promote how great their "app" is, and tend to be run by people with an IT focus who work from home and have a big helping of disdain for the "old school" virtue of actual customer service, which is the domain of "dinosaurs."
Sorry, that other thread has me worked up. 
