Being duped by hidden/flexible/fraudulent pricing is bad enough, but wow UPS has REALLY OUTDONE THEMSELVES.
Basically, they lost a bank draft for almost $900,000 and are only offering ot refund the $32 postage.
Being duped by hidden/flexible/fraudulent pricing is bad enough, but wow UPS has REALLY OUTDONE THEMSELVES.
Basically, they lost a bank draft for almost $900,000 and are only offering ot refund the $32 postage.
UPS may suck, but this isn't worse than a lost keychain on their end. This is mainly TD bank's fault. They should be able to revoke the lost bank draft and send another one. If they really can't, sending the money via bank draft was bad advice.
Yeah, I can't really fault UPS on this one. E36 M3 happens, packages are lost. That is to be expected. This one is on TD.
DrBoost said:Being duped by hidden/flexible/fraudulent pricing is bad enough, but wow UPS has REALLY OUTDONE THEMSELVES.
Basically, they lost a bank draft for almost $900,000 and are only offering ot refund the $32 postage.
You were duped by not reading the entire website.
Isn’t a $900k bank draft the kind of thing that’s delivered in a velvet lined briefcase by a white gloved gentleman in something fast and English or German rather than the dude in the big brown truck?
In reply to Carson :
Exactly. Sending almost a million dollars by UPS/FedEx/Mail seems like a bad idea. Everyone has a shipping nightmare story where a $20 package was lost so I’ll let them handle my inheritance.
I was a former TD customer.
They managed to "misplace" six figures of my money for over a month.
The continually lied about what the problem was and when they were going to fix it.
When I complained to the customer service people at the corporate level, I got a letter from them saying that they felt I was treated fairly during the process because my money was collecting interest while it was lost at a whopping 2 percent.
They completely missed the fact that I was lied to repeatedly.
Once the issue was fixed, I moved everything including my mortgage and a business line of credit to a credit union that has treated me very well for the last three years.
TD seemed shocked when I walked in and asked to withdraw "everything, right now" but didn't offer to try to make things better.
They're idiots and this happens more often than makes the news.
They don't seem to understand that it's not their money.
Stefan said:DrBoost said:Being duped by hidden/flexible/fraudulent pricing is bad enough, but wow UPS has REALLY OUTDONE THEMSELVES.
Basically, they lost a bank draft for almost $900,000 and are only offering ot refund the $32 postage.
You were duped by not reading the entire website.
What did I miss?
If you mean TD screwing up, yeah they did. But I have a hatred of UOS and try to put them at fault fkr everything from the net nutrality vote to the existence of Jar-Jar Binks.
I wonder why they didn't do a wire transfer?
Strangely, no outrage at the cost of $32 to send one piece of paper, presumably an envelope something like 270 miles.
If I had that much money coming to me I’d probably go pick it up.
I'm with Wally.
I'd happily drive the 540 miles round trip for $846000. Hell, I'd hire a limo to drive me and a few friends and make a party out of it!
In reply to Wally :
Yeah, really. What's a couple hundred buck round trip airfare when there's $900k on the other end?
In reply to John Welsh :
Probably "priority overnight" which is quite costly. Supposed to get there by 8. The hard part isn't carrying a piece of paper it's moving it to a specific destination in 12 hours.
I didn't think anybody actually used UPS within Canada. I don't think there's a worse shipping option.
If it was TD's idea, it's on them. Why would you ship something that can be done electronically, especially since if it's lost it can't be canceled? I was going to say that since it's in the news they'll probably make it right, you know as a "goodwill gesture" but then I remembered, it's a Canadian bank. They really don't care.
Suprf1y said:I didn't think anybody actually used UPS within Canada. I don't think there's a worse shipping option.
I've had to use them a few times when ordering items from the US.
TD apparently offered to provide another bank draft, providing the person sending it signed a contract stating that she and her heirs would be responsible for the money in perpetuity, just in case the draft showed up somewhere.
Once it hit the news, they issued another bank draft. As to why it wasn't done electronically in the first place, we can only ask TD. The customer followed their recommendation. Its possible there is another side to this story, but having dealt with Canadian chartered banks, I doubt the other side has much merit.
Isn't a bank draft just a check drawn from the banks own funds? (Rhetorical: I'm looking at the literal definition right now)
Why can't they just void the lost check and issue a new one? They have to have control over and a record of the check number otherwise anyone could pass off semi legitimate looking check with the correct sequence of routing and account numbers. We do that as a small business all the time when a dealer, USPS, or UPS loses a check.
John Welsh said:Strangely, no outrage at the cost of $32 to send one piece of paper, presumably an envelope something like 270 miles.
Why should there be? I personally sure as hell couldn't move a piece of paper 270 miles overnight for $32, let alone get home again. $32 is a damn bargain.
GameboyRMH said:Suprf1y said:I didn't think anybody actually used UPS within Canada. I don't think there's a worse shipping option.
I've had to use them a few times when ordering items from the US.
"Within Canada"
I didn't know that. Glad they got their money. I closed my TD business account about 10 years ago. I had (they caused) a bunch of problems and they responded with a $100 gift card to keep my business. I stayed until it happened again, a few months later.
I recently had a meeting with BMO to discuss moving my (substantial) business there from RBC. The girl showed up in the lobby not knowing who I was, what I wanted, and never got back to me after our meeting. I guess they're all the same.
Well ups never pooped on your lawn.
Am I the only person who actually likes and prefers UPS? They actually DELIVER packages to me, unlike USPS who makes me pick up anything too large to fit into my mailbox from the post office because the carrier can't be bothered to get out of their berkeleying vehicle.
In reply to Furious_E :
I actually prefer UPS to nearly every other method. They've broken way less of my E36 M3 than USPS or FedEx. Plus the UPS guy is really funny when I get car parts delivered to my house.
I've never had a problem with UPS, either. Some people have, and some people just like to hate on the largest or most common of whatever subject is at hand.
On the original topic, maybe whoever sent the bank draft should have, you know, let the shipper know it was worth $900,000 cash, instead of taking the default <$100 insurance value? Ya think? That's why shippers berking ask.
Not a expert, but why wouldn't you just have that amount wired to your account.
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