Subscription Help

If you have a problem with your subscription, we'll be happy to fix it for you. There are a few things that help us out, however. Below are some guidelines for getting help with a subscription problem.

Problem: My latest issue never arrived.

Your magazine may simply be lost en route to your house.
Your subscription may have expired.
Did you move and not let us know?
Your payment never made it to us. (In this case, check your bank or credit card statements for record of payment.)

Problem: I paid for a subscription a few weeks ago and I still haven't seen anything.

Most subscriptions take 4 - 6 weeks to take effect. Since we publish 8 times a year, your order might get caught in the two-month cycle between issues. Be patient. It should arrive shortly.
Your payment never made it to us. (In this case, check your bank or credit card statements for record of payment.)

Problem: I asked for a sample copy or requested to be billed for a subscription a few weeks ago, and I still haven't seen anything.

Most subscriptions take 4 - 6 weeks to take effect. Since we're bi-monthly, your order will often get caught in the two-month cycle between some issues. Be patient. It should arrive shortly.
Your request never made it to us.
You have requested a sample or "bill me" subscription once before. In this instance, our computer won’t let another order be entered without payment.

Problem: I ordered some back issues yesterday, and I still haven't received them.

Due to the fact that during peak periods it may take us as much as a week to get merchandise and back issue orders into the mail, please be patient with us. Orders do mail first class, so they arrive fairly quickly.
Your payment never made it to us. (In this case, check your bank or credit card statements for record of payment.)
Back issues? What are those?

Problem: My magazine arrived shredded.

We can send another copy out to you.

Solutions to all of the above problems:

If you think one of these may be the cause of your missing issue, call us between the hours of 9 a.m. and 5 p.m eastern time at :

Subscriptions: 800-869-0514

Home Office: 386-239-0523

Fax: 386-239-0573

Or e-mail us at motorsportcs@emailpsa.com. If you e-mail us, please include your COMPLETE name and address and a description of your problem and we'll help any way we can. E-mails take a bit longer to answer than a phone call... but they all get answered.